At Eastline Yoga, we want you to love your purchase. If something isn’t right, we’re happy to help with a return or exchange, subject to the conditions below.
1. Return Window
You may request a return or exchange within [Insert Number, e.g., 30] days of the delivery date. Requests made after this period will not be accepted.
2. Eligibility for Returns
To be eligible for a return or exchange, items must be:
- Unworn, unwashed, and unused
- In original condition with all tags attached
- In the original packaging (where applicable)
- Free from stains, odors, makeup, deodorant marks, or signs of wear
We reserve the right to refuse a return if the item does not meet these conditions.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- [Insert exceptions, e.g., intimate apparel, final sale/clearance items, gift cards]
- Items marked “Final Sale” at the time of purchase
3. How to Start a Return or Exchange
- Email us at support@eastlineyoga.online with your order number and the item(s) you’d like to return or exchange.
- Our team will review your request and provide return instructions, including the return shipping address.
- Pack the item(s) securely with all original tags and packaging.
- Ship the item back to us using a trackable shipping method.
Please do not send items back without first contacting us, as this may delay processing.
4. Return Shipping Costs
- [Insert your policy — e.g., “Customers are responsible for return shipping costs unless the item is defective or incorrect.”]
- [Insert if you provide prepaid labels or charge a restocking fee, if applicable.]
- Original shipping charges are non-refundable, except in cases of our error (wrong item shipped, defective product, etc.).
5. Exchanges
If you’d like a different size or color, let us know when you submit your return request.
- Exchanges are subject to product availability.
- If the item you want is unavailable, we will offer a refund or store credit instead.
- Once we receive your original item and confirm it meets our return conditions, we will ship your exchange item.
6. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within [Insert Number, e.g., 5–10] business days.
- Please note that your bank or credit card provider may take additional time to post the refund to your account.
- Shipping fees, if originally charged, are non-refundable unless the return is due to our error.
7. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [Insert Number, e.g., 7] days of delivery at support@eastlineyoga.online with:
- Your order number
- A description of the issue
- Photos of the item and packaging (if applicable)
We will arrange a replacement, exchange, or full refund, including any applicable shipping costs, at no additional charge to you.
8. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank account or credit card statement again.
- Contact your credit card company, as it may take time before the refund is officially posted.
- Contact your bank, as processing times vary.
- If you’ve done the above and still haven’t received your refund, please contact us at support@eastlineyoga.online.
9. International Returns
[Insert your policy for international orders — e.g., customs fees, extended timeframes, or if international returns are not accepted.]
10. Contact Us
If you have any questions about our Return and Exchange Policy, please reach out to:
- Email: support@eastlineyoga.online
- Website: https://eastlineyoga.online/
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